Privacy Policy
Privacy Policy
Last updated: 24 September 2025
At Valkyra by Neurokalm (“Valkyra”, “we”, “us” or “our”), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use and share your information when you visit our website, make a purchase, contact us or otherwise interact with our services.
By using our website and services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information:
Contact Information
- Name
- Email address
- Shipping and billing address
- Phone number
Order Information
- Products purchased
- Payment confirmation
- Delivery details
- Order history
Account Information
- Login details
- Saved preferences
- Wishlist or basket activity
Device & Usage Information
- IP address
- Browser type
- Device information
- Pages visited and interactions on our website
Customer Support Information
Any information you provide when contacting us.
2. How We Use Your Information
We use your information to:
- Process and deliver orders
- Manage payments and returns
- Provide customer support
- Improve our website and services
- Send updates, offers or marketing communications (you can unsubscribe at any time)
- Prevent fraud and protect our business
3. Cookies & Tracking Technologies
We use cookies and similar technologies to improve your browsing experience, understand website performance and personalise content and advertising.
Shopify may also place cookies on your device as part of operating our store.
More information about Shopify cookies:
Shopify Cookie Policy
You can manage or disable cookies through your browser settings.
4. Sharing Your Information
We may share information with trusted third parties who help us operate our business, including:
- Shopify
- Payment providers
- Shipping partners
- Analytics providers
- Marketing platforms
- Customer support tools
We may also disclose information where required by law or to protect our legal rights.
We do not sell personal information belonging to individuals under 16 years of age.
5. Marketing Communications
If you subscribe to our emails or promotions, we may send you updates about Valkyra, new products or special offers.
You can unsubscribe at any time using the link included in our emails.
6. User Content & Reviews
If you submit reviews, testimonials or other content to our website or social channels, this content may be publicly visible.
Please avoid sharing sensitive personal information in public areas.
7. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of external websites.
8. Children’s Privacy
Our services are intended for individuals aged 18 and over.
We do not knowingly collect personal information from children.
9. Data Retention & Security
We take reasonable steps to protect your information using secure systems and technologies.
However, no online platform can guarantee complete security.
We retain personal information only as long as necessary to provide our services, comply with legal obligations or resolve disputes.
10. Your Privacy Rights
Depending on your location, you may have rights relating to your personal information, including:
- Access to your information
- Correction of inaccurate data
- Deletion of personal information
- Data portability
- Withdrawal of marketing consent
Residents in the UK, EU and certain Canadian provinces may also have additional privacy rights under local laws.
To exercise any of these rights, please contact us using the details below.
11. Contact Us
For privacy questions or requests, please contact us at:
📍
1209 Mountain Road Pl NE Ste R
Albuquerque, NM 87110
United States
12. International Customers
If you are located in the UK, European Union or Canada, your information may be processed outside your country of residence.
Where required, we use appropriate safeguards to protect your information in accordance with applicable privacy laws.