Refund & Returns Policy
Refund & Returns Policy
Last updated: 24 September 2025
We want you to feel confident when shopping with Valkyra.
If for any reason you are not completely satisfied with your order, you may request a return in accordance with the policy below.
1. Return Window
You have 30 days from the date your order is delivered to request a return.
Unfortunately, we cannot accept returns or issue refunds after this period.
2. Return Conditions
To be eligible for a return:
- Items must be unused, unworn and in their original condition
- Products must be returned in their original packaging
- All accessories and included materials must be returned
- Proof of purchase is required
We reserve the right to refuse returns that do not meet these conditions.
3. Return Shipping Costs
Customers are responsible for return shipping costs.
However, if your item arrives damaged, defective or incorrect due to our error, we will cover the return shipping cost.
4. How to Start a Return
Please contact us before returning any item.
We will provide return instructions and, where applicable, a return shipping label.
Please note:
Returns sent without prior approval may not be accepted.
5. Return Address
📍
1209 Mountain Road PL NE, STE R
Albuquerque, NM 87110
United States
6. Refunds
Once your return has been received and inspected, we will notify you regarding the approval of your refund.
If approved, refunds will be issued to your original payment method.
Please note that processing times may vary depending on your payment provider or bank.
7. Damaged or Incorrect Orders
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and photos of the issue so we can help resolve it quickly.
8. Contact
For any questions regarding returns or refunds: