Terms of Service
Terms of Service
Last updated: 24 September 2025
Welcome to Valkyra by Neurokalm (“Valkyra”, “we”, “us” or “our”).
These Terms of Service (“Terms”) apply when you access our website, place an order or use any of our services.
By using our website, you agree to these Terms and our related policies, including our Privacy Policy and Refund Policy.
If you do not agree with these Terms, please do not use our website.
1. General Information
This website is operated by Neurokalm.
Our online store is hosted by Shopify, which provides the ecommerce platform we use to sell our products and services.
We may update these Terms at any time by posting changes on this page.
2. Eligibility
You must be at least 18 years old, or the age of majority in your country, to use this website or place an order.
You are responsible for maintaining the confidentiality of your account information and for all activity under your account.
3. Products & Services
We do our best to ensure product descriptions, pricing and availability are accurate.
However, we cannot guarantee that all information on the website will always be complete, current or error-free.
We reserve the right to:
- update product information
- change pricing
- limit quantities
- refuse or cancel orders where necessary
4. Orders & Payments
By placing an order, you agree to provide current, complete and accurate payment and delivery information.
We may cancel or refuse orders in cases including:
- suspected fraud
- incorrect pricing
- stock issues
- misuse of promotions
If this happens, we will attempt to contact you using the details provided at checkout.
5. Shipping & Delivery
Delivery times are estimates only and may vary depending on location and courier delays.
International orders may be subject to customs duties, taxes or import charges imposed by your local authorities.
These charges are the responsibility of the customer.
6. Returns & Refunds
Returns and refunds are governed by our Refund Policy.
Please review our refund policy before making a purchase.
7. Promotions & Discount Codes
Promotional offers and discount codes:
- may be withdrawn at any time
- cannot usually be combined
- must be used within their validity period
Gift cards are non-refundable unless required by law.
8. Acceptable Use
You agree not to:
- use the website unlawfully
- interfere with website security
- upload malicious code
- misuse our content or intellectual property
- attempt fraud, scraping or spam activity
We reserve the right to suspend access where misuse is detected.
9. Intellectual Property
All content on this website — including text, branding, logos, images, graphics and product content — belongs to Neurokalm or its licensors and is protected by intellectual property laws.
You may not reproduce or use our content without written permission.
10. User Reviews & Content
If you submit reviews, testimonials or other content, you grant us permission to use, publish and display that content across our website, advertising and social channels.
You remain responsible for the content you submit.
11. Third-Party Services
Our website may contain links to third-party websites or tools.
We are not responsible for the content, policies or practices of external services.
12. Disclaimer
Our products and services are provided on an “as available” basis.
Nothing on this website should be considered medical advice, diagnosis or treatment.
Individual experiences may vary.
Your statutory consumer rights remain unaffected.
13. Limitation of Liability
To the fullest extent permitted by law, Neurokalm shall not be liable for indirect, incidental or consequential damages arising from the use of our website, products or services.
Where liability cannot legally be excluded, it will be limited to the amount paid for the relevant order.
14. Termination
We reserve the right to suspend or terminate access to our website or services where these Terms are violated.
15. Governing Law
These Terms are governed by the laws of England and Wales, unless mandatory consumer laws in your country provide otherwise.
Any disputes shall be subject to the jurisdiction of the courts of England and Wales.
16. Privacy
Your use of this website is also governed by our Privacy Policy.
17. Contact
For questions regarding these Terms, please contact us:
Trading name: Neurokalm
📍
1209 Mountain Road Pl NE Ste R
Albuquerque, NM 87110
United States